Cleaner Harringay Privacy Policy

This Privacy Policy explains how Cleaner Harringay collects, uses, stores and protects personal data relating to customers in the Harringay area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Cleaner Harringay customers in our service area, including prospective, current and past customers.

Who this Privacy Policy applies to

This Privacy Policy applies to individuals in the Harringay area who contact Cleaner Harringay, request a quote, make a booking, receive cleaning services, or otherwise interact with us as a customer or potential customer. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Personal data we collect

Cleaner Harringay collects and processes personal data that is necessary to provide our cleaning services, manage our relationship with you, and comply with our legal obligations. The types of personal data we may collect include:

Identity and contact details, such as your name, home or business address, billing address, and any other contact details you provide to us.

Booking and service information, such as the type of cleaning service requested, property access instructions you choose to share, preferred dates and times, information about your property that is relevant for the service, and records of services performed.

Payment and billing information, such as details required to process payments and information related to invoices and payment status. We do not store full payment card details if you pay using a third-party payment provider; in that case, only limited transaction information is retained for accounting and record-keeping purposes.

Communication records, such as emails and other communications you send to us, and notes from conversations when you contact us with queries, complaints or feedback.

Technical and usage information, where relevant, such as basic information about how you interact with our website or online tools, including dates and times of visits and pages viewed. This may include the use of cookies or similar technologies if you choose to accept them.

How we collect personal data

We collect personal data directly from you when you contact us, request a quote, make a booking, or update your details. We may also receive personal data about you from third parties that help us process bookings or payments, or from publicly available sources where this is lawful and relevant to our services.

Lawful basis for processing

Cleaner Harringay processes your personal data on one or more of the following lawful bases:

Contract: to take steps at your request before entering into a contract, and to perform our contract with you, such as providing cleaning services, managing bookings, and handling payments.

Legal obligation: to comply with legal and regulatory obligations, including tax and accounting rules and responding to lawful requests from public authorities.

Legitimate interests: to pursue our legitimate interests in operating and improving our business, such as managing our customer relationships, improving our services, handling customer queries, and protecting our business from fraud or misuse. When we rely on this basis, we balance our interests against your rights and freedoms.

Consent: in some cases, we may ask for your consent, for example for certain forms of marketing or for optional cookies. Where we rely on consent, you may withdraw it at any time, without affecting the lawfulness of processing before consent was withdrawn.

How we use your personal data

We use your personal data to provide, manage and improve our services, including:

Processing enquiries, providing quotes and managing bookings for cleaning services.

Carrying out cleaning services at the agreed address and according to your instructions.

Processing payments, issuing invoices and maintaining financial records.

Communicating with you about your bookings, changes to our services, and important information about this Privacy Policy.

Responding to questions, complaints and feedback, and resolving any disputes.

Improving our services, training staff, and monitoring service quality.

Meeting our legal, regulatory and accounting obligations.

Data sharing and data processors

Cleaner Harringay may share your personal data with selected third parties where necessary for the purposes described in this Privacy Policy. These third parties act as data processors or, in some cases, independent data controllers.

Data processors are service providers who process personal data on our behalf and under our instructions. They may include:

Payment processing providers that handle transactions and secure payment information.

IT and hosting providers that store data and support our website, booking systems, or communication tools.

Administrative and accounting service providers that assist with our internal operations.

Where we use data processors, we ensure that appropriate contracts and safeguards are in place to protect your personal data and ensure it is processed only in accordance with our instructions and applicable data protection laws.

We may also share personal data with professional advisers, such as accountants or legal advisers, when this is necessary for legitimate business purposes or to comply with legal obligations. In some circumstances, we may be required to disclose personal data to public authorities or law enforcement where required by law.

We do not sell your personal data.

International transfers

Where any of our service providers or their systems are located outside the United Kingdom, we will take appropriate steps to ensure that your personal data is adequately protected, for example by relying on adequacy regulations or approved contractual safeguards, in accordance with data protection law.

Data retention

Cleaner Harringay retains personal data only for as long as necessary for the purposes for which it was collected, or as required by law. In practice, this means:

Customer and booking information is kept for as long as you are an active customer and for a reasonable period afterwards to handle queries, disputes or potential claims.

Financial and invoicing records are retained for the period required by tax and accounting laws.

Communication records are retained for a period that allows us to manage customer relationships and improve our services, after which they are securely deleted or anonymised.

When personal data is no longer needed, we will securely delete or anonymise it, so that it can no longer be linked to you.

Security of your personal data

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include restricting access to personal data to personnel and service providers who need it to perform their duties, and requiring them to keep it confidential and secure.

Your data protection rights

Under data protection law, you have several rights in relation to your personal data. Subject to certain conditions and exemptions, these include:

Right of access: you can request a copy of the personal data we hold about you and information about how we process it.

Right to rectification: you can ask us to correct inaccurate or incomplete personal data.

Right to erasure: in certain circumstances, you can ask us to delete your personal data.

Right to restriction of processing: you can ask us to restrict the processing of your personal data in specific situations.

Right to data portability: where the lawful basis is consent or contract and the processing is carried out by automated means, you can request that we provide your personal data in a structured, commonly used and machine-readable format, or that we transmit it to another controller.

Right to object: you can object to processing based on our legitimate interests, including any direct marketing. We will then stop processing unless we can demonstrate compelling legitimate grounds to continue, or the processing is required for legal claims.

Right to withdraw consent: where we rely on your consent, you may withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of your rights, you can contact Cleaner Harringay using the contact details made available through our usual customer communication channels. We may need to verify your identity before responding to your request.

Complaints

If you have concerns about how we handle your personal data, please contact us in the first instance so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in your country of residence or work, or where you believe an infringement of data protection law has occurred.

Changes to this Privacy Policy

Cleaner Harringay may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection guidance. We will make the updated version available through our usual customer communication channels and indicate the date of the latest revision. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.