Cleaner Harringay Service Terms and Conditions

These Terms and Conditions set out the basis on which Cleaner Harringay provides cleaning services to residential and commercial customers. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

Customer means the person, firm or company booking or receiving the services.

Company means Cleaner Harringay, the provider of the cleaning services.

Services means any cleaning or related services supplied by the Company to the Customer.

Premises means the property or properties where the Services are to be carried out.

Cleaner means any employee, contractor or representative engaged by the Company to provide the Services.

2. Scope of Services

The Company provides professional cleaning services, including but not limited to regular domestic cleaning, deep cleaning, end of tenancy cleaning, office cleaning and other associated services as advertised from time to time.

The specific nature of the Services, the frequency, duration and any special instructions will be agreed with the Customer at the time of booking. Any additional work not agreed at the time of booking may be subject to separate charges and availability.

The Company reserves the right to refuse any job that is unsafe, unlawful, or for which the Premises are not reasonably accessible or suitable for the provision of the Services.

3. Booking Process

Bookings may be made by the Customer through the Companys accepted communication channels as set out on its website or promotional materials. By placing a booking, the Customer confirms that they are at least 18 years of age and legally capable of entering into binding contracts.

The Customer is responsible for providing accurate and complete information when placing a booking, including the type of service required, the size and condition of the Premises, access arrangements, and any particular requirements. The Company will rely on this information when estimating the price and time required.

All bookings are subject to confirmation by the Company. A booking is considered accepted only when the Company confirms the date, time, and estimated duration of the Services.

The Company may, at its discretion, refuse or cancel a booking if the Customer fails to provide necessary information, if the Premises are outside the serviceable area, or if the Company is unable to allocate a Cleaner.

4. Access to the Premises

The Customer must ensure that the Cleaner has safe and timely access to the Premises at the agreed start time. This may include providing keys, access codes, or making sure that someone is present to allow entry.

Where keys or access devices are provided, the Customer confirms that they have the authority to grant access and that all keys are in good working order. The Company will take reasonable care when using keys but accepts no liability for loss due to faulty locks, alarm systems or similar issues not caused by the Company.

If the Cleaner is unable to gain access to the Premises, or if access is delayed by more than 20 minutes beyond the scheduled start time, the Company may treat this as a late cancellation and charge in accordance with the cancellation terms set out below.

5. Customer Obligations

The Customer must:

Ensure the Premises are reasonably tidy and accessible for the Cleaner to carry out the Services.

Provide access to electricity, running water, and where needed, adequate lighting and heating.

Inform the Company in advance of any hazards, fragile items, or particular areas where care is required.

Secure or remove any valuable, delicate or sentimental items that may be at risk during normal cleaning activities.

Comply with all relevant health and safety requirements and not request the Cleaner to undertake any task that may be unsafe or outside the agreed scope of Services.

6. Cleaning Products and Equipment

The Company will usually provide its own cleaning products and equipment unless otherwise agreed. Where the Customer prefers the use of their own products or equipment, this must be clearly stated at the time of booking.

The Company is not responsible for any damage caused by products or equipment supplied by the Customer. The Customer is responsible for ensuring that any such products are safe, fit for purpose, and suitable for use on the surfaces and materials to be cleaned.

The Company reserves the right to refuse to use any product or equipment that appears unsafe, unsuitable, or likely to cause damage or health risks.

7. Pricing and Payments

Prices for the Services are quoted either as hourly rates or as fixed prices, depending on the service type. Any price estimate is based on the information provided by the Customer and on the assumption that the Premises are in a reasonably clean and maintainable condition.

The Company reserves the right to amend the price if the actual condition, size or requirements of the Premises differ significantly from those described at the time of booking. In such cases, the Customer will be informed before additional charges are incurred wherever reasonably possible.

Unless otherwise agreed in writing, payment is due on or before the day the Services are provided. The Company accepts payment by the methods indicated in its current payment policy.

Where regular or recurring services are booked, payments may be taken in advance or according to a recurring schedule as agreed with the Customer.

If payment is not received on the due date, the Company may suspend Services until payment is made in full and may charge reasonable administration costs and interest in accordance with applicable law.

8. Cancellations and Rescheduling

The Customer may cancel or reschedule a booking by giving notice to the Company. To avoid cancellation fees, the Customer must provide at least 24 hours notice before the scheduled start time of the Services, or any longer notice period set out in a specific service agreement.

Where less than the required notice is given, the Company may charge a cancellation fee, which may be up to the full value of the scheduled Services. This is to cover the costs of allocated time and administrative expenses.

If the Cleaner is unable to attend due to sickness, transport issues, adverse weather or other circumstances beyond the Companys reasonable control, the Company will offer to reschedule the booking at the earliest convenient time. Where rescheduling is not possible, any pre-paid amounts for the affected visit will be credited or refunded.

The Company reserves the right to cancel or terminate the provision of Services at any time by giving reasonable notice, particularly in cases of non-payment, repeated cancellations, unsafe conditions, abusive behaviour or unreasonable demands.

9. Service Quality and Complaints

The Company aims to deliver a high standard of cleaning services across its service area. If the Customer is dissatisfied with any aspect of the Services, they should report the issue to the Company as soon as reasonably possible, and in any event within 24 hours of completion of the relevant visit.

Where a complaint is justified and relates directly to the quality of the Services, the Company may, at its discretion, offer a re-clean of the affected areas or an appropriate partial refund or credit. This will be the Customers sole and exclusive remedy for service quality issues.

The Company is not obliged to rectify issues reported after the 24-hour period, or where the Customer has not provided reasonable access for inspection or re-clean.

10. Damage, Breakages and Liability

The Company will take reasonable care when providing the Services. In the unlikely event of accidental damage or breakage, the Customer must notify the Company as soon as possible and in any event within 24 hours of becoming aware of the issue.

The Companys liability for any loss or damage caused by its negligence or breach of contract is limited to the lesser of the cost of repair or replacement of the affected item and the total fees paid by the Customer for the relevant visit.

The Company is not liable for normal wear and tear, existing damage, deterioration that occurs as a result of cleaning that is proportionate to the condition of the item, or for damage arising from the use of products or equipment supplied or requested by the Customer.

The Company is not responsible for loss or damage to cash, jewellery, art, antiques or other high-value items unless they have been specifically declared and a separate written agreement has been reached. The Customer is strongly advised to ensure they hold adequate insurance cover for their Premises and contents.

Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded or limited under UK law.

11. Waste Handling and Environmental Regulations

The Company will comply with applicable UK regulations relating to the handling and disposal of waste arising from the provision of cleaning services.

Where the Services generate general household or office waste that can be disposed of through normal refuse collection at the Premises, the Cleaner will place such waste in the appropriate bins as directed by the Customer, provided that suitable bins are available.

The Company does not provide specialist waste removal, including but not limited to hazardous waste, clinical waste, large quantities of builder or renovation waste, electrical items or bulky furniture, unless this has been expressly agreed in writing as a separate service.

The Customer must not request the Cleaner to remove waste from the Premises in a manner that would breach local waste collection rules or UK environmental regulations. Any additional charges, fines or penalties arising from improper waste disposal instructions given by the Customer will be the Customers responsibility.

12. Health and Safety

The Company is committed to maintaining high health and safety standards. The Customer agrees to provide a safe working environment for the Cleaner, including safe access, adequate lighting, and notification of any known risks at the Premises.

The Cleaner may refuse to carry out any task that, in their reasonable opinion, presents a risk to health, safety or wellbeing. This includes working at unsafe heights, moving excessively heavy items, or handling substances that appear hazardous.

The Customer should ensure that children and pets are supervised and kept away from areas where active cleaning is taking place, particularly when chemicals or equipment are in use.

13. Insurance

The Company maintains public liability insurance and other appropriate cover relating to the provision of its cleaning services. Details of cover may be provided upon request.

The Customer is responsible for maintaining adequate insurance for their own Premises and contents, including any fixtures, fittings and personal belongings, and for ensuring that their insurance covers the presence of cleaners at the Premises.

14. Privacy and Data Protection

The Company will collect and process personal data about the Customer for the purposes of managing bookings, providing the Services, processing payments, and communicating with the Customer. All personal data will be handled in accordance with applicable UK data protection laws.

The Company will take reasonable steps to keep Customer information secure and to use it only for legitimate business purposes. Information may be shared with Cleaners and third-party providers strictly as necessary to deliver the Services and manage the business.

15. Changes to Terms and Conditions

The Company may update these Terms and Conditions from time to time to reflect changes in law, business practices or the nature of the Services. The latest version will be made available on the Companys website or otherwise on request.

Where changes materially affect the Customers rights or obligations, the Company will take reasonable steps to notify existing customers. Continued use of the Services after notification will constitute acceptance of the updated Terms and Conditions.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by and shall be construed in accordance with the laws of England and Wales.

Any dispute arising under or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales. If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms and Conditions, together with any written service-specific agreement or confirmed booking details, constitute the entire agreement between the Customer and the Company in relation to the provision of the Services and supersede any prior understandings or agreements, whether oral or written.

No variation of these Terms and Conditions shall be effective unless agreed in writing by the Company. Failure by the Company to enforce any right or provision shall not constitute a waiver of that right or provision.