Privacy Policy - Cleaner Harringay

Effective date: This Privacy Policy applies to all Cleaner Harringay customers in the area and explains how we collect, use, store, share, and protect personal data in connection with our cleaning services.

1. Who we are

Cleaner Harringay provides residential and commercial cleaning services for customers in Harringay and the surrounding area. In the course of delivering our services, we may collect and process personal information about customers, household members, site contacts, payment representatives, and other relevant individuals. We are committed to handling personal data in a lawful, fair, and transparent manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information we collect

We only collect personal data that is necessary for the purposes described in this policy. The types of information we may collect include:

Identity details: name, title, and any other information used to identify you.
Contact details: address, phone number, and email address.
Service details: property access instructions, cleaning preferences, service history, appointment records, and notes relating to the work requested.
Billing and payment information: invoicing details, payment status, and partial card or payment reference information where relevant. We do not intentionally store full card details unless a secure payment provider is used and such details are handled by that provider.
Communication records: emails, messages, call notes, complaints, feedback, and correspondence relating to bookings or service matters.
Technical information: limited data such as IP address or device information where collected through digital systems for security, troubleshooting, or operational purposes.

We do not seek to collect sensitive personal data unless it is strictly necessary. If such data is ever required, we will only process it where permitted by law and with appropriate safeguards.

3. How we use your personal data

We use personal data for specific and legitimate purposes connected to the operation of our services. These include:

providing cleaning services and managing bookings;
communicating with customers about appointments, service changes, or updates;
issuing invoices, processing payments, and maintaining financial records;
handling complaints, queries, and service follow-up;
maintaining service quality, staff scheduling, and operational records;
meeting legal, accounting, tax, and regulatory obligations;
protecting against fraud, misuse, or security incidents;
improving our services, internal processes, and customer experience.

We will not use your personal data for purposes that are incompatible with the reasons it was collected, unless we have a valid legal basis to do so and, where required, we inform you accordingly.

4. Lawful basis for processing

Under data protection law, we must have a lawful basis for processing your personal data. Depending on the context, we rely on one or more of the following legal bases:

Contract

We process personal data where it is necessary to perform a contract with you or to take steps at your request before entering into a contract. This includes arranging bookings, delivering cleaning services, and managing payments.

Legitimate interests

We may process personal data where it is necessary for our legitimate business interests, provided that those interests are not overridden by your rights and freedoms. This may include managing customer relationships, preventing fraud, improving our operations, and keeping internal records.

Legal obligation

We process personal data when required to comply with legal obligations, such as tax, accounting, employment, insurance, or regulatory requirements.

Consent

In limited situations, we may rely on your consent, for example where we ask to use optional information not required for the service. Where consent is used, you may withdraw it at any time. Withdrawal will not affect the lawfulness of processing carried out before withdrawal.

5. Sharing your data and processors

We may share personal data only where necessary and only with trusted third parties who help us operate our business. These third parties act either as data processors or, in some circumstances, as independent controllers.

Examples of processors may include:

booking and scheduling software providers;
payment processors and invoicing platforms;
cloud storage and email service providers;
accountants or bookkeeping services;
IT support, security, and system maintenance providers;
customer communication tools used to manage service messages.

Where a third party acts as a processor, it may only process your data on our instructions and must implement appropriate security measures. We require processors to handle personal data in accordance with data protection law. We do not sell your personal data.

We may also disclose data where required by law, court order, or lawful request from a public authority, or where necessary to protect our rights, staff, customers, or property.

6. Data retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including for legal, accounting, or reporting requirements. Retention periods may vary depending on the type of data and the reason for processing.

In general:

service and booking records are retained for a period needed to manage the customer relationship and address queries or disputes;
financial and invoicing records are kept for the period required by tax and accounting law;
communications and complaints may be retained for a reasonable period to support service review and legal defence;
data no longer required is securely deleted, anonymised, or destroyed.

When deciding how long to retain information, we consider legal obligations, the need to defend potential claims, business continuity, and whether continued storage is necessary and proportionate.

7. Data security

We take reasonable technical and organisational measures to protect personal data from loss, misuse, unauthorised access, alteration, or disclosure. These measures may include access controls, secure storage, role-based permissions, staff confidentiality obligations, and careful selection of service providers. While no system can be guaranteed completely secure, we work to reduce risks and to respond appropriately if a security issue occurs.

8. Your rights

Under data protection law, you have a number of rights in relation to your personal data. Depending on the circumstances, these may include:

Right of access: to request a copy of the personal data we hold about you.
Right to rectification: to ask us to correct inaccurate or incomplete information.
Right to erasure: to request deletion of your data where there is no good reason for us to continue processing it.
Right to restriction: to ask us to limit the way we use your data in certain situations.
Right to object: to object to processing based on legitimate interests or direct marketing.
Right to data portability: to request transfer of certain data to you or another provider, where applicable.
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been infringed. We encourage customers to raise concerns directly so that we can try to resolve them promptly and fairly.

9. Children’s data

Our services are intended for adults. We do not knowingly collect personal data from children except where it is incidentally provided by a customer in the course of arranging or receiving a service. If we become aware that we have collected data from a child inappropriately, we will take steps to delete it where required.

10. International transfers

Some service providers may store or process data outside the UK. Where this happens, we will ensure that appropriate safeguards are in place to protect your personal data, such as approved contractual protections or other lawful transfer mechanisms.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in law, our services, or our data handling practices. Any revised version will apply from the date it is published or otherwise communicated to customers. We encourage you to review this policy periodically so that you remain informed about how your personal data is used.

12. Summary of our commitment

Cleaner Harringay is committed to respecting privacy, processing personal data only where necessary, and protecting the information entrusted to us. We aim to be transparent about our practices and to handle all customer data with care, fairness, and accountability. If you are a customer in the Harringay area, this policy explains how your information is managed when you use our services.