Terms and Conditions for Cleaner Harringay
These Terms and Conditions set out the basis on which cleaning services are provided by Cleaner Harringay, also referred to in this document as the Company, we, us or our. By making a booking, confirming an appointment, or allowing work to begin, you agree to be bound by these terms. Please read them carefully before using our cleaning services. They are intended to create a clear and fair agreement covering the booking process, payment obligations, cancellations, limitations of liability, waste handling, and the law that applies to this service. If you do not agree with any part of these terms, you should not proceed with a booking.
These terms apply to domestic and commercial cleaning work arranged through our standard service process. They may also apply to one-off tasks, recurring visits, and specialist cleaning arrangements where the service has been accepted by us in writing or by confirmed booking. References to Cleaner Harringay in this document are used as a service name and do not change the legal meaning of the agreement. Any variation, special instruction, or additional service requested by the customer will only form part of the agreement if accepted by us. We reserve the right to refuse or withdraw service where doing so is necessary for safety, legality, scheduling, or operational reasons.
For the avoidance of doubt, these terms are designed as a general legal page and are not an invitation to rely on informal promises, prior practice, or unofficial communications. The contract between you and Cleaner Harringay consists of the booking details, any written confirmations, any agreed quotation terms, and these conditions as updated from time to time. If there is any inconsistency between a written quotation and these terms, the quotation will apply only to the extent of the specific inconsistency. All other provisions remain in force.
We aim to provide a straightforward booking process for all customers. A booking may be requested by phone, email, online form, message, or any other method we make available. However, a request is not a confirmed reservation until we have accepted it. We may ask for details such as the property type, size, cleaning requirements, access arrangements, preferred dates, and any hazards or restrictions relevant to the work. You must provide accurate and complete information at the time of booking. If inaccurate information is supplied, the service may need to be amended, delayed, or charged differently.
Once we have reviewed the request, we may provide an estimated price, a fixed quotation, or an hourly rate depending on the nature of the work. A quotation is valid for the period stated in it or, if no period is stated, for a reasonable time only. Acceptance of a quotation does not automatically guarantee availability. The booking becomes binding when we confirm it, and you should ensure that all booking details are checked promptly. If you ask us to carry out work on a recurring basis, each visit remains subject to the same terms unless we agree otherwise in writing. Cleaner Harringay services may be altered at our discretion where operational circumstances require a change.
All appointments are subject to access being available at the agreed time. You are responsible for ensuring that our staff or contractors can enter the premises safely and lawfully, and that any alarms, keys, codes, permits, or instructions needed for the work are provided in advance. If access is not available, or if we are unable to complete the service because the site is unsafe, significantly different from the description given, or otherwise unsuitable, the booking may still be chargeable in full or in part. We may also suspend the work until the issue has been resolved. Cleaner Harringay will not be liable for delay arising from missing access arrangements or incorrect information supplied by the customer.
Payment terms depend on the type of service booked and will be stated in the quotation, invoice, or confirmation message. Unless otherwise agreed, payment is due immediately upon completion of the work or by the deadline specified on the invoice. For some bookings, including larger projects or repeat arrangements, we may request a deposit or advance payment before the date of service. Deposits are used to secure availability and may be non-refundable where stated at the time of booking. If a deposit is not paid by the required date, we may treat the booking as cancelled by you.
All prices are stated in pounds sterling unless otherwise specified. Prices may be calculated by duration, number of operatives, property size, service level, or a fixed project fee. Unless expressly stated, prices do not include additional tasks, exceptional dirt levels, removal of hazardous waste, or extra time caused by circumstances beyond our control. If the actual work differs materially from the original description, we may revise the price to reflect the amended scope. Any extra work must be agreed before it is undertaken, except where urgent action is required to prevent harm, damage, or serious inconvenience.
Late payment may result in suspension of further services, recovery action, and any reasonable costs incurred by us in securing payment. We reserve the right to charge interest on overdue sums where allowed by law. If a payment is reversed, declined, or disputed without valid reason, we may recover the outstanding amount together with any bank charges or administrative costs arising from the failed transaction. Receipts, invoices, and account records are issued for administrative purposes and do not limit our rights under these terms. The customer remains responsible for payment even if a third party has arranged the service on their behalf.
The cancellation policy is intended to balance flexibility with fairness to both parties. If you need to cancel or reschedule, you should notify us as soon as possible. The amount payable, if any, will depend on how much notice is given and whether staff, materials, or vehicle time have already been allocated. Where a booking is cancelled with adequate notice, any refund of a deposit or prepaid amount will be handled in accordance with the booking terms and the applicable consumer rules. Where the cancellation is late, we may retain some or all of the payment to cover losses reasonably incurred.
If you cancel a booking after work has already started, you will normally be liable for the services carried out up to the point of cancellation, together with any expenses that cannot be recovered. If we need to cancel or postpone a booking due to illness, safety concerns, weather, access failure, equipment breakdown, staff unavailability, or any event outside our reasonable control, we will aim to offer an alternative date or issue a fair refund for any work not performed. We will not be responsible for indirect losses caused by a cancellation or delay, provided we have acted reasonably and in good faith.
For repeat services, notice requirements may be different from one-off appointments, especially where staff schedules are set in advance. Persistent late cancellations, repeated access failures, or unreasonable changes to the booking may lead us to end the service arrangement. In such cases, any unused prepaid balance will be assessed against work completed, cancellation charges, and costs already committed. Cleaner Harringay expects customers to act reasonably, and we will do the same when applying cancellation rules.
Our liability is limited to the extent permitted by law. We will use reasonable care and skill in providing the service, and we will take appropriate steps to protect your property. However, cleaning work involves the use of water, detergents, tools, and movement around occupied premises, and some risk remains unavoidable. We are not responsible for pre-existing defects, wear and tear, hidden damage, unstable fixtures, faulty installations, or items that were already fragile, poorly maintained, or improperly secured. You should remove or secure valuables, breakables, and personal items before the appointment unless we have specifically agreed otherwise.
We are not liable for loss or damage caused by inaccurate instructions, unsuitable products supplied by the customer, failure to disclose hazards, or the presence of prohibited materials. Where we supply cleaning materials, we will choose products appropriate for the service requested. If you require vegan, fragrance-free, allergy-sensitive, or specialist products, you must tell us in advance. Any claim for loss or damage must be notified within a reasonable time after the issue becomes apparent, together with sufficient detail to allow us to investigate. Our total liability for any claim arising from the service shall not exceed the amount paid or payable for the specific service giving rise to the claim, except where a different limit cannot lawfully be applied.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other matter that cannot lawfully be excluded under UK law. These terms are intended to operate fairly and lawfully, and any clause found unenforceable will be interpreted to the maximum extent permitted without affecting the remainder of the agreement. If you believe damage has occurred, you should take reasonable steps to prevent it from worsening and allow us an opportunity to inspect the matter where appropriate.
Waste regulations are an important part of the service. We will handle waste in accordance with applicable environmental and disposal laws, and you must not ask us to dispose of materials that are prohibited, hazardous, or unlawful to transport without proper arrangements. This includes, by way of example, asbestos, chemicals, clinical waste, sharps, paint thinners, biohazards, and any item that requires specialist removal or licensing. If such materials are discovered during the service, we may stop work and require you to arrange safe removal. Additional charges may apply if specialist handling, segregation, or disposal is necessary.
Normal domestic waste created as part of the cleaning process may be bagged or collected only if this is expressly included in the service and legally permitted. We may refuse to remove waste where capacity, safety, contamination, or regulatory issues make removal inappropriate. Any waste left for collection must be described accurately, securely packaged if required, and presented in a condition that complies with legal and practical handling standards. You remain responsible for informing us of any items that may be recyclable, hazardous, sharp, electrical, or subject to special disposal rules. Cleaner Harringay will not accept liability for fines or losses arising from concealed waste hazards or unlawful disposal requests made by the customer.
Where our staff or contractors remove waste on your behalf, title and responsibility for that waste transfer only to the extent lawful and only when all relevant procedures have been followed. We may refuse to touch or move waste that appears unsafe, contaminated, or outside the scope of a normal cleaning service. If you are uncertain whether an item can be handled, you should seek clarification before the appointment. We reserve the right to report unlawful waste situations to the appropriate authorities where required by law.
Personal data supplied for bookings will be used only for service administration, invoicing, record keeping, and related business purposes, in accordance with applicable data protection law. We do not guarantee uninterrupted availability of our booking systems or communication channels, and we are not liable for failure caused by technical faults outside our control. Any notices required under these terms may be sent by the communication method used for booking unless we specify another method.
We may update these Terms and Conditions from time to time. The version in force at the time your booking is confirmed will normally apply to that booking, unless a later change is required by law or is expressly agreed by both parties. If you continue to use our service after an update, you will be treated as having accepted the revised terms for future bookings. The headings in this document are for convenience only and do not affect interpretation.
These terms are governed by the laws of England and Wales. Any dispute, claim, or matter arising out of or in connection with the service or these conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless consumer law provides otherwise. If any part of this agreement is found invalid, illegal, or unenforceable, the remaining provisions will continue in full force. By confirming a booking with Cleaner Harringay, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
